In the year 2021, Customer Experience has risen to the top of the priority list for many businesses and enterprises. It is now widely recognized as a crucial brand differentiator and a significant factor in the success and revenue growth of your company. While many organizations are trying to provide customers with relevant and enjoyable experiences, a few Customer Experience Leaders have cracked the code and produced the best!

We feel it is critical for all of us who care about customers to keep up with the newest developments in customer experience and service. As a result, we’ve compiled a list of the top 50 CX influencers to keep an eye on.

Following any or all the persons on our list can help you gain wisdom with the posts they share. Check the list of the top 50 global customer experience thought leaders and influencers who have elevated customer service to new heights. They have not only brought new insights to the table, but they have also completely revolutionized the client and customer experience!

Follow the top CX Leaders on Twitter, LinkedIn, and other social media platforms, or listen to their podcasts, advice, and blogs.

A quick disclaimer: This list is completely based on individual contribution in the industry and recent social activities. Do you think we missed someone – Suggest today to participate in upcoming lists.

Top 50 Customer Experience (CX) Influencers to Follow

Influencer

Name

Social Links

Andrew Ng

Colin Shaw

Andrew Ng

Shep Hyken

Andrew Ng

Blake Morgan

Andrew Ng

Jeanne Bliss

Andrew Ng

Annette Franz

Andrew Ng

Frank Eliason

Andrew Ng

Peter Lavers

Andrew Ng

Balaji Ramachandran

Andrew Ng

Adrian Swinscoe

Andrew Ng

Ricardo Saltz Gulko

Andrew Ng

Jeannie Walters

Andrew Ng

Steve Towers

Andrew Ng

James Dodkins

Andrew Ng

Augie Ray

Andrew Ng

Tiffani Bova

Andrew Ng

Flavio Martins

Andrew Ng

Dan Gingiss

Andrew Ng

Clare Muscutt

Andrew Ng

Nate Brown

Andrew Ng

Adam Toporek

Andrew Ng

Stacy Sherman

Andrew Ng

Micah Solomon

Andrew Ng

Dr. Marcell Vollmer

Andrew Ng

Bill Quiseng

Andrew Ng

Ian Golding

Andrew Ng

Stephanie Thum

Andrew Ng

Claire Boscq-Scott

Jeff Toister

Debbie Szumylo

Harley Manning

Joseph Michelli

Steven Van Belleghem

Lynn Hunsaker

Nathalie Schooling

Chad Horenfeldt

Aimee Lucas

Andrew Neff

Steve DiGioia

Katie Stabler

Twitter

deBBie akwara

Bruce Temkin

Jenny Sue Dempsey

Jay Nathan

Martin Hill-Wilson

Heverton Anunciacao

Twitter

Jim Tincher

James Perryman

Ernan Roman

Alex Jimenez

Justin Robbins

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